Shipping Fee

 

We offer free shipping on orders of $149 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

 

Shipping Notice

For special shipping requests, please contact Indowings Support. Please confirm your address before payment. If you enter the wrong address, please contact Indowings Support in a timely manner. We will contact logistics personnel to solve the problem. Indowings orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

Indowings assumes no responsibility for delayed or rejected orders due to the following reasons:

  1. Delivery time may be delayed 1-2 days for transportation to remote areas.
    2. Delay or non-delivery due to actions of the recipient. Such actions include, but are not limited to: Change of address after shipment, providing an unknown or incorrect address, providing incorrect contact information, refusal to accept, etc.
    3. Delay due to Force Majeure. “Force Majeure” means an unforeseen, unavoidable, or insurmountable objective situation and other objective conditions that result in a delay in shipment, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., due to weather), communications system disruptions or malfunctions, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
    4. Contraband, cellular phones, electronic products, fragile products, and other products that cannot be transported as air cargo due to aviation security regulations.
    5. Shipments that are seized or disposed of due to a violation of transportation regulations.
    6. Shipments and packages cannot be delivered to the recipient’s address on weekends, holidays and festive days.
    7. The recipient’s address is a school, institution or residential community to which the courier does not have access.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

  1. Log in to your Indowings account and check “My Orders”
  2. Contact Indowings Support (https://www.indowings.com/support)

Inspection and Sign

Since Indowings products are generally very valuable, please check the package upon delivery. If it is damaged or deformed, do not sign for the delivery and do not open the package. In such cases, please contact Indowings support.
Once you (or another person on your behalf) sign for the item, Indowings considers this as your acceptance of the package, quantity and product. To preserve your rights, we strongly recommend that you shoot a full unboxing video and check the items against the packing list. If any items are missing or damaged, please contact Indowings support within 24 hours of receiving the package so we can fix the problem immediately.

 

Maintenance Service

Warranty Service

You can apply for our product warranty service if there is a performance failure during the effective warranty period. Click https://www.indowings.com/service/policy to see more detailed warranty information.

 

What to do Before Obtaining After-sales Service

The following steps must be taken before customer service can be used:
√ Follow the procedures established by Indowings as outlined in the “General Indowings Customer Service Procedure” section.
√ Back up all data located on the SD card of your product.
√ With the exception of flight logs, remove all data, including confidential, proprietary, and personal information, from the product. Or, if you are unable to remove such information, modify the information to prevent access by another party or to prevent it from being personal information under applicable law. Indowings is not responsible for the loss or disclosure of any data, including confidential information, proprietary information or personal information, on any product returned or accessed for warranty service.


√ Provide Indowings with all system passwords as required.
√ Provide Indowings with sufficient and secure access to your product to enable Indowings to provide service as needed.
√ Remove all additional parts, modifications, and attachments that are not covered under warranty.
√ Make sure the product or part is free from legal restrictions that prevent replacement.
√ If you are not the owner of a product or part, obtain the owner’s authorization for Indowings to provide warranty service.